PRESS

National helpline uses HelpText to increase quality level of counselling

Dublin/London, 27 February 2006

Irish helpline organisation Childline launch zamano's HelpText service, aimed to increase the quality level of their counselling to vulnerable children.

(Dublin/London) February 22nd, 2006 -- -- zamano, the leading provider of innovative mobile services, announced today the launch of their new HelpText service with ChildLine, a national helpline for young people to contact trained counsellors to talk about their problems.

"We are delighted to work with zamano in launching their Helptext solution. Not only will it ensure that more children are able to contact Childline, but it also provides them with a choice of how they interact with us, which is both secure and very easy to use", says Aine Lynch, Childline Manager.

Other organisations, such as Journeycall (travel information specialist) already use the new mobile service as a cost effective call centre supplement to expand their business reach. In general HelpText can be used for any kind of information service, for customer support or, in the case of ChildLine, as a secure communication channel. It enables people to access all types of information and services while ‘on the move’, via sms.

The user simply sends a question to a short-code and the operator responds using a secure web based tool. All questions from one user will be assigned to the same operator, who will also have a history of all messages from that user in front of them. In addition to that, zamano’s ‘text2caller’ bolt on compliments the traditional live call service by enabling the operator to confirm, by text, information given verbally, much like 118 services are currently doing.

“Helptext is the ideal service for all types of companies to communicate directly with the customer and to build strong relationships. Although not in Childline’s case, it can also be used to generate additional revenue by charging customers for the service, thereby helping Contact Centres become revenue generators rather than cost centres. Indeed, it is also the perfect, low cost employer communication tool for field force messaging”, says Declan Pettit, UK Country Manager of zamano.

http://www.helptext.info